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2007-07-04 06:30:31

Filing Credit Card Complaints: know the procedure

When considering credit card deals, you should also consider the process of filing a credit card complaint with the company. When you have a problem with your credit card, you should first start the complaint process with the credit card company or the bank credit card company. When this doesn’t work, though, you should then file a written complaint with federal agencies that help to protect you with the help of the consumer credit protection laws. When you apply online, you can find out this information before applying for credit card online.

Credit Card Deals: The Importance Of Filing Complaints Correctly

The Federal Reserve System may be able to provide you with assistance when you don’t believe that the credit card company will help you with your complaint. When a complaint about one of the state chartered banks comes in, one of the twelve Federal Reserve Banks will handle the complaint. Once this happens, they will refer your complaint to the property agencies. You can also write directly to the federal agencies. They will help you to determine what can be done about your complaint and work with you on resolving the problem. It’s important to compare credit cards so that you can see which the best credit card deals out there are.

To file a complaint, do so through writing. Use this address to report the claim:

Division of Consumer And Community Affairs
Board of Governors of the Federal Reserve System
Washington DC 20551

You’ll need to provide quite a bit of information to them regarding your credit card company complaint. This will include a description of the complaint, your complete name and address, the address of the bank as well as any type of documentation that you may have that can provide you with any assistance. Send copies of anything that can support your claim. You should be notified within 15 days of the receipt by the Federal Reserve. Great credit card deals and their credit card companies work with you, so that you don’t need to do this.

If the Federal Reserve handles your complaint itself, it will do so by analyzing the bank’s response to your complaint. They will work with you and the bank to determine the right course of action. Once they have addressed the concern, they will send you information describing what action was taken and what should happen next.

Some types of credit card charges may not be able to be handled by the Federal Reserve. Those that surround factual disputes or those that govern contractual information or disagreements about the policies that the bank uses may not be handled by them. In this case, you may need to work with a credit card attorney to get your case handled. Most credit card companies, including those that use Visa and MasterCard are the best credit cards for avoiding these problems.

Credit Card Deals: What Can They Do?

Understanding what can happen through a complaint is important to getting good credit card deals. Here are some of the various things that can happen when you file a complaint:

Truth in Lending and Consumer Leasing Acts: If your creditor does not disclose information that is required to be filed to you, or this information is deemed inaccurate, they may be held responsible. If they do not comply with the rules about credit cards, or your right to cancel certain home secured loans, you can sue them. You can sue them for twice the finance charge in some cases, as well as for actual damages and any money that you may have lost. The most you can win is $1000 through this type of lawsuit as well as reimbursement for attorney fees and court costs. The best credit cards won’t do this, though.

Fair Credit Billing Act: Here, a creditor or credit card company does not hold true the laws regarding billing. In this case, the credit card company will lose any money that is associated with the charge including the finance charges. This can happen even if the bill was correct. You can sue the credit card company for more or less, depending on the situation.

Equal Credit Opportunity Act: Although it is difficult to prove, a credit that is found to have been discriminated against you in any way can be sued for actual damages plus punitive damages. This can amount to up to $10,000. Those that are successful will also find themselves able to claim additional fees such as attorney’s fees. The best credit card deals will not allow this to happen to you.

Fair Credit Reporting Act: If the credit card company allows someone that shouldn’t see your credit card to actually see it, they could be found in violation of this act. If you are successful in this lawsuit, the individual that provided as well as the individual or company that requested it could be fined up to $5000.

Electronic Funds Transfer Act: You can sue for actual damages or sometimes three times the actual damages when the institution fails to correct the error or re-credit your account. In addition, you can get up to $1000 in punitive damages. Again, you can get the funds for your court costs and attorney fees as well.

When you compare credit cards, and then apply online, you should take into consideration the companies out there. Look for good credit card deals that keep you out of trouble.

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